Privacy Policy
Last updated: 20 May 2026
Kindly (“we”, “us”, “our”) is operated by Jaco Rossouw. This policy explains what data we collect, how we use it, and your rights.
Who we are
Kindly is an end-of-life planning assistant. We are based in South Africa and governed by the Protection of Personal Information Act (POPIA).
Data we collect
Account data (signed-in users only)
- Name and email address, provided by Google or Apple at sign-in
- A unique identifier from your sign-in provider (Google sub or Apple sub)
- If you sign in with Apple: an Apple refresh token, stored solely to fulfil Apple's requirement that we revoke it if you delete your account
Plan data
- Your responses to the intake questionnaire (jurisdiction, mode, estate details)
- Task completion progress
AI chat content
Messages you send to the Ask Kindly assistant and the responses you receive are stored in our database and associated with your plan.
When you use Ask Kindly, your messages and any context from your plan are transmitted to Anthropic for processing. Anthropic processes this content under its own privacy terms (linked below) and does not train on submitted data.
Usage data
We do not use analytics, advertising cookies, or tracking pixels.
Third-party services
Your data is transmitted to these services only as necessary to deliver the features described. We do not sell your data.
| Service | Purpose | Privacy policy |
|---|---|---|
| Supabase | Database and storage | supabase.com/privacy |
| Anthropic | AI responses (Ask Kindly) | anthropic.com/privacy |
| Sign in with Google | policies.google.com/privacy | |
| Apple | Sign in with Apple | apple.com/legal/privacy |
Data retention
We retain your data for as long as your account exists. If you delete your account, all personal data and plan content is permanently deleted within 30 days.
Account deletion
You can delete your account at any time at https://kindly.potfiction.com/account/delete.
If that route is unavailable, email potfiction@gmail.com with the subject “Account deletion request” and we will process it within 14 days.
Your rights (POPIA)
You have the right to access, correct, or request deletion of your personal data. Contact us at potfiction@gmail.com.
Age
Kindly is intended for users aged 18 and over. We do not knowingly collect data from minors.